• “Jessica was able to train and motivate our staff while at the same time, work with us to strengthen our relationships with key trading partners.”   

     

    Director of Chargebacks and Compliance
    Interactive Software Company

Attain Challenge

Take the Attain Challenge by answering the 10 questions below. If you answer “no” to 2 or more questions, your company has an opportunity to increase cash flow by improving your deduction management processes to Take Control of Deductions.

 

Ask yourself the following questions …

  1. Is someone in our organization responsible for staying current on compliance manuals and routing guides and communicating to the rest of the company?
    Yes     No
  2. Is there a plan / process in place if we can’t comply with a particular retailer requirement and do we communicate with the customer and negotiate up front to get modifications, exemptions or waivers?
    Yes     No
  3. Do we have good deduction reporting?
    Yes     No
  4. Do we have regular cross-functional meetings to discuss deductions?
    Yes     No
  5. Do we perform root cause analysis for recurring “preventable” deductions?
    Yes     No
  6. Do we have a good track record for implementing process improvements?
    Yes     No
  7. Are we knowledgeable about our customer’s automated deduction tracking and/or resolution processes?
    Yes     No
  8. Have we met with at least half of our top 10 customers in the past year to discuss compliance issues?
    Yes     No
  9. Do we negotiate settlements with our key customers where we both feel satisfied with the results?
    Yes     No
  10. Do we provide training to individuals responsible for negotiating with our customers?
    Yes     No

 

 

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Questions or Comments

 

Submit your responses to us by clicking “submit” and providing your name and email address. We will send you a list of Attain Academy Seminars and Workshops which based on your answers, would most benefit your company.