Publications

Jessica Butler frequently publishes articles and information on relevant deduction and chargeback management issues. Below is a listing of publications, which you may find helpful in improving your organization’s deduction management processes. For more information on getting copies of publications where no link is available, please contact us.

 

Articles

• Credit Research Foundation, Customer Deductions 2012 Edition (Collaboration with CRF), May 2012
• WAUSAU Financial Systems, Improve Profitability by Reducing the Cost of Deductions, May 2011
• AR Matters, Taking Charge of Chargebacks, May-June 2010
• Home Furnishings Business, Chargebacks: A Sticky Matter, August 2010
• Credit Research Foundation, Customer Deductions 2009 Edition (Collaboration with CRF), June 2009
• Business Credit, Successful Customer Settlement Strategies, April 2008
• Credit Today, Managing Pre-Deduction Notification Information, November 2007
• Credit Research Foundation, Customer Deductions 2006 Edition (Collaboration with CRF), Sept 2006
• Business Credit, Managing Deductions – Negotiating for Success, April, 2005
• Credit Today, Negotiation Basics for Deductions & Chargebacks, Oct., Nov., Dec., 2004
• Credit Research Foundation, Customer Deductions 2003 Edition (Collaboration with CRF), Aug 2003
• Business Credit, Preventing Deductions: Start by Managing Retail Compliance Information, February 2003
• Credit Today, Here's What You Can Do To Control Chargebacks, September 2002
• Collections & Credit Risk, Taming the Chargeback Beast, September 2002
• Collections & Credit Risk, Automating Collections in an ERP World, March 2002
• USIndustry Today, Improving Profitability by Reducing & Controlling Chargebacks, May 2002
• Credit Today, Taking Charge of Chargebacks Often Starts in Your Own Backyard, Sept. 2000