Successful Customer Settlement Strategies – This Attain Academy seminar provides insights on key elements and critical steps for successful customer settlements, drawing on relevant case studies. Stresses the importance of working collaboratively with customers to assure buy-in and addresses various ways to compile, prepare, and present information to customers depending on whether the underlying deductions are valid or invalid. Provides tips on developing the action steps and accountability needed to ensure that settlement strategies are successful.
Related Sessions:
Preparing for a Customer Meeting